Troubleshooting & FAQs

Common issues & Knowledge Base

• • What information can my child see when I share my location?
  • How to resolve com.mobicip.service certificate not trusted error on Macbook
  • What is safe mode on Android and how to turn it off?

• Known Issues

  • Mobicip stopped working when I enabled Mac Parental Controls?
  • Why can't I install Mobicip on my child's school email account on a Chromebook?
  • Unable to connect to Minecraft server
  • Invalid Apple ID error - Why am I not able to enable Mobicip for my older child?

• FAQs

  • Will I get notified if my child changes their Social Media account information?
  • Can I try the new version of Mobicip and revert to the older version?
  • Can my child bypass/uninstall Mobicip?
  • What happens if my child has more than one Facebook account?
  • Can I request to add a new Social App to the monitoring feature?
  • Will my child know that Mobicip is monitoring their social media account?
  • Why should Mobicip be allowed to be the device admin on my child's Android device?
  • Will Mobicip monitor Text Messages?
  • Will Mobicip work in Incognito/Private mode?
  • Why is Snapchat monitoring not available for iOS devices?
  • Will I be able to view all Social Media activities of my child?
  • Does Mobicip offer live Call or Chat Support?
  • Why should I have a separate admin account on my child's Mac or Windows computers?
  • How do Schedules work?

• How To's

  • How to reassign a device to another child?
  • How to set up Family Sharing?
  • How to create Apple IDs for your children?
  • How to add a shared admin/parent to my Mobicip account?
  • My Child has iOS device and I have an Android. How to setup Family Sharing?